Why Construction Disputes Are Draining Your Business

(And What You Can Do About It)

Let’s Talk About the Elephant on the Jobsite

If you’ve been in construction for more than, oh, five minutes—you know disputes happen. But here’s the kicker: in the SMB (small and mid-sized businesses) world, the dispute problem is way worse than most people realize.

Forget the rising material costs and labor shortage. There's a much more impactful problem happening in our world:

• Over 50% of small contractors have filed a lien to get paid at least once in the past few years .

• When disputes escalate, the “fast” version of arbitration can still run you weeks of waiting and five-figure legal bills .

• Large projects average 12–14 months to resolve disputes —but even for the smaller guys, anything beyond 60 days is brutal on cash flow.

source: Levelset

And let’s be real: most of us don’t run to court every time there’s an issue. We eat the cost. We burn weekends chasing invoices. We text the GC twelve times. We vent to our spouses. We grab an extra beer. (Okay, maybe two.)

Why SMBs Get Hit Harder

1. Verbal Change Orders = Disaster

“Just go ahead and fix it, we’ll sort out the price later.” Famous last words. Verbal agreements might save a few minutes on site, but they’ll cost you thousands when memories magically change.

2. Phone-First Field, Paper-Last Office

Over 90% of field workers use smartphones daily , but most of that documentation lives in random texts, buried in someone’s photo roll, or even worse. Evidence gaps = dispute fuel.

3. Thin Margins, Thin Patience

A $25k dispute for a billion-dollar GC is noise. For a $5M SMB, it’s the whole margin for the year. We don’t have the cushion—or the in-house legal team—to slug it out.

4. Relationship Roulette

It’s a small market. You’ll see the same GC, the same sub, the same inspector again. So instead of escalating, you swallow the cost. Problem solved? Nope. Hidden costs pile up.

source: levelset

What It’s Really Costing You (Beyond Legal Fees)

• Cash Flow Bleed: Delayed payments mean you’re financing projects for your clients.

• Lost Time: Project managers spend hours chasing money instead of running jobs .

• Missed Bids: Locked-up capital means you say “no” to new work.

• Reputation Risk: Even if you’re right, being “the guy who always fights” can sting locally.

Basically, disputes aren’t just arguments. They’re a silent profit killer.

Patterns Worth Noting

• Residential vs Public: Surprisingly, residential jobs pay faster. Public projects? Slower and messier.

• Renovations > New Builds: More surprises = more disputes. Hidden conditions, change orders, and “we didn’t know that wall was load-bearing.”

• Economic Cycles: Recessions = late payments spike. Contractors filed 40% more liens in early 2020 .

Okay, So What Do We Do?

You can’t eliminate disputes completely (unless you retire and become a fishing guide, which sounds tempting). But you can slash the risk and the hidden costs.

Here are a few things that work:

1. Codify Change Orders: Don’t move a shovel until it’s written down, signed, and priced.

2. Use Preliminary Notices: Filing isn’t hostile—it’s professional. Studies show 60% of owners would still rehire a sub who filed a lien .

3. Adopt Fast-Track Arbitration Clauses: If it does blow up, you’ll have a faster, cheaper lane to resolution .

4. Daily Field Reporting: Even just photos + one sentence a day creates a defensible record.

   
   

Where Hardline Comes In

Hardline (that’s us) exists for exactly this reason. Our AI-powered app captures phone calls and on site visits, documenting the key decisions that would have previously disappeared without a trace.

• Turns phone calls into a written, time-stamped record—no more “he said/she said.”

• Automatically documents change orders and agreements discussed verbally so you have evidence baked in.

• Integrates with your CRM/PM tools so disputes don’t get lost in the shuffle.

• Protects your cash flow by giving you proof that gets you paid faster, and avoids the hidden “eaten” costs.

Think of it as a dispute-insurance policy that actually works in real time, before things spiral.

Final Word

Disputes in SMB construction aren’t just annoying—they’re business-threatening. The stats prove it, the hidden costs multiply it, and the industry shrugs at it. But the contractors who get disciplined about documentation, communication, and cash flow? They win.

And with Hardline in your pocket, you don’t have to work harder. You just have to pick up the phone like you already do—and let the system protect your bottom line.

Stop losing disputes you never should’ve had... Sign up for Hardline today!